Senior Help Desk Technician

Techworks Consulting Inc. goes beyond your typical IT company. For over 20 years, we have committed ourselves to providing each one of our clients with Best-in-Class service and support while creating a working environment where our team members truly enjoy coming into the office. We are an award-winning team, not just for our technical expertise, but also for the team we’ve developed over the years. Our environment provides everything you’re looking for and more in your career; Our goal is to provide you with equal opportunities, competitive salary, monthly team outings, extensive benefits, constantly evolving career growth, and much more! We have won Best Places to Work in back-to-back years, which has been accredited to our Core Values:

Professional & Fun
Empathetic; embrace humanity. People first, technology second
Communicate effectively, openly, and honestly
Accountable, prepared and organized
Never stop learning, continual improvement

At Techworks, we believe in the “right person, right seat”. Currently we are looking for an experienced Senior Help Desk IT Technician to join our team. This is a highly technical position supporting our clients remotely from our office, as well as contributing to the success of Techworks by demonstrating technical competence, good communication skills, personal initiative, desire to learn, transparency, and the ability to work as part of a team.

Are you the right person for this seat?

What Techworks is looking for in our ideal candidate:

• Ability to be personable to all clients and face the trials and tribulations of help desk with a positive attitude
• Impeccable organizational skills and the ability to accurately document your work within a ticketing system
• Adherence to our Core Values which encompasses a commitment to professionalism, strong ethics, accountability, and dedication to continued learning

Techworks Requirements:

• Minimum of 1-2 Years’ Experience working in an IT Help Desk Role, preferably in the Managed Services industry
• A+ and Net+ certifications or other relevant industry certifications required

Job Duties Include:

• Answering service desk phone calls directly from clients
• Strong PC troubleshooting skills including but not limited to: Logon issues, email issues, printing issues, network connectivity issues, etc
• Working knowledge of Active Directory and troubleshooting common issues in a business domain environment
• Performing In-House Technical Service and Preparation on new equipment deployments
• Utilize remote assist tools to take control of users' PCs to assist with issues
• Knowledge of IT Services and ability to answer technical questions from clients
• Punctual and reliable as well as maintaining a work-life balance
• Demonstrates professionalism at all times
• Strong customer service and communication skills
• Must be able to work well independently, with a team, and across departments
• Strong organization skills including detailed time entry and documentation
• Reliable transportation and a valid driver's license
• Must be willing to submit to background check
• Familiarity with Connectwise, RMM Tools, and/or Managed Services experience a big plus

Compensation Includes:

• Competitive salary
• Full time employees enjoy an excellent benefits package including: 100% employer funded health insurance, dental plan, vision plan, disability, 401k with employer match, paid time off, and holiday pay
• Growth and advancement opportunities available

Job Type: Full-time

Pay: $45,000 - $60,000 annual

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location:

• One location

Work Remotely:

• No