Senior Help Desk Technician

Techworks Consulting, a Ronkonkoma based IT consulting company is seeking a dedicated, hard-working, and highly organized individual to join our team as a Senior Service Desk Technician. Candidates will be responsible to be personable and answer service calls with a positive attitude. Must be organized and accurately document their work in a ticketing system.

Requirements:

- Minimum of 1-2 Years Experience working in a IT Help Desk Role, Preferably in the Managed Services industry

- A+ and Net+ Certifications or other relevant industry certifications required

Job Duties Include:

- Answering service desk phone calls directly from clients
- Strong PC troubleshooting skills including but not limited to: Logon issues, email issues, printing issues, network connectivity issues, etc
- Working knowledge of Active Directory and troubleshooting common issues in a business domain environment
- Performing In-House Technical Service and Preparation on new equipment deployments
- Utilize remote assist tools to take control of users' PCs to assist with issues
- Knowledge of IT Services and ability to answer technical questions from clients
- Punctual and reliable as well as maintaining a work-life balance
- Demonstrates professionalism at all times
- Strong customer service and communication skills
- Must be able to work well independently, with a team, and across departments
- Strong organization skills including detailed time entry and documentation
- Reliable transportation and a valid driver's license
- Must be willing to submit to background check

- Familiarity with Connectwise, RMM Tools, and/or Managed Services experience a big plus.

Compensation includes:

- Competitive Salary

- Full Time Employees enjoy an excellent benefits package including: 100% Employer Funded Health Insurance, Dental Plan, Vision Plan, Disability, 401k with Employer Match, Paid Time Off, and Holiday Pay

- Growth and advancement opportunities available

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location:

• One location

Work Remotely:

• No