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Senior Help Desk Technician

Firm:

Techworks Consulting


Category:

Full Time


Created:

08-12-2021


Work city:

Ronkonkoma


Salary:

$20.00 - $25.00/hour


Techworks Consulting, a Ronkonkoma based IT consulting company is seeking a dedicated, hard-working, and highly organized individual to join our team as a Senior Service Desk Technician. Candidates will be responsible to be personable and answer service calls with a positive attitude. Must be organized and accurately document their work in a ticketing system.

Requirements:

- Minimum of 1-2 Years Experience working in a IT Help Desk Role, Preferably in the Managed Services industry

- A+ and Net+ Certifications or other relevant industry certifications required

Job Duties Include:

- Answering service desk phone calls directly from clients
- Strong PC troubleshooting skills including but not limited to: Logon issues, email issues, printing issues, network connectivity issues, etc
- Working knowledge of Active Directory and troubleshooting common issues in a business domain environment
- Performing In-House Technical Service and Preparation on new equipment deployments
- Utilize remote assist tools to take control of users' PCs to assist with issues
- Knowledge of IT Services and ability to answer technical questions from clients
- Punctual and reliable as well as maintaining a work-life balance
- Demonstrates professionalism at all times
- Strong customer service and communication skills
- Must be able to work well independently, with a team, and across departments
- Strong organization skills including detailed time entry and documentation
- Reliable transportation and a valid driver's license
- Must be willing to submit to background check

- Familiarity with Connectwise, RMM Tools, and/or Managed Services experience a big plus.

Compensation includes:

- Competitive Salary

- Full Time Employees enjoy an excellent benefits package including: 100% Employer Funded Health Insurance, Dental Plan, Vision Plan, Disability, 401k with Employer Match, Paid Time Off, and Holiday Pay

- Growth and advancement opportunities available

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Schedule:

  • Day shift
  • Monday to Friday

Work Location:

  • One location

Work Remotely:

  • No

Contact Us

Learn more about what Techworks Consulting, Inc. can do for your business.

Call Us Today
Call us today
(631) 285-1527


Headquarters
760 Koehler Ave, Unit #3
Ronkonkoma, New York 11779

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