Techworks Consulting, Inc.
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CAREERS

Level-1 IT Help Desk Technician

Job · Ronkonkoma, NY

WHO WE ARE

More Than Just an IT Company

For over 20 years, Techworks has committed to providing every client with best-in-class service and support, while building a workplace our team genuinely enjoys coming into. We've won Best Places to Work in back-to-back years — accredited to the core values below. We believe in "right person, right seat." Are you the right person for this seat?

Our Core Values

The principles behind how we work and who we are.

Professional & Fun

We truly believe in a work-hard, play-hard environment.

Empathetic

Embrace humanity. People first, technology next.

Communicate Effectively, Openly, and Honestly

Clear, candid communication in everything we do.

Accountable & Organized

We own our commitments and stay on top of the details.

Never Stop Learning

A commitment to continual improvement, every day.

Quick Facts

Full-time
Job type
$19–$25
Pay per hour
Ronkonkoma
On-site, not remote

TECHWORKS REQUIREMENTS

What We're Looking For

  • 1–2 years' experience in an IT Help Desk role, preferably Managed Services
  • A+ and Net+ certifications, or other relevant certifications (or obtained within 6 months of start)

THE ROLE

Job Duties

  • Answer service desk phone calls directly from clients
  • Strong PC troubleshooting: logon, email, printing, connectivity issues
  • Working knowledge of Active Directory and domain troubleshooting
  • Perform in-house technical service and new-equipment prep
  • Use remote assist tools to take control of users' PCs
  • Answer technical questions from clients with confidence
  • Punctual and reliable, with a healthy work-life balance
  • Demonstrate professionalism at all times
  • Strong customer service and communication skills
  • Work well independently, with a team, and across departments
  • Strong organization skills, including detailed time entry and documentation
  • Reliable transportation and a valid driver's license
  • Willing to submit to a background check
  • ConnectWise, RMM tools, or managed services experience a big plus

Apply: Level-1 IT Help Desk Technician

Interested in the Level-1 IT Help Desk Technician role? Please fill out the application below and attach your resume as a PDF.

This is an on-site position based in Ronkonkoma, NY (Long Island) — it is not available remotely, and we're only able to consider candidates already authorized to work in the U.S.

PDF only, up to 5 MB.

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