Your IT Solution Experts


We work hard behind the scenes so annoying technology issues don't slow your business down.

Our mission is to help businesses like yours increase productivity and get more out of the technology you invest in.
We specialize in solutions that safeguard and protect your data and keep operations running smoothly.

Managed IT Services

Intelligent remote monitoring, proactive maintenance, and behind-the-scenes remote support.

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Backup & Disaster Recovery

Ensure peace-of-mind in any situation with the most complete data backup solution available.

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Network Infrastructure

Limiting downtime and optimizing the network of your new location or upgrading your existing one.

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Cloud Hosting Solutions

Reduce infrastructure costs, collaborate, and get more done with our unique cloud solutions.

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When you just want IT to work!

There are a lot of computer shops out there that you can call up to fix an issue or install a piece of equipment. They might be able to get you out of crisis mode, but they aren’t looking at the full picture.

At Techworks Consulting, we understand business. We consult. We provide solutions to solve everyday challenges. We just happen to fix computers as well.

We believe (and have proven) that if you proactively manage technology, run maintenance religiously, and monitor a business network, everyday issues and downtime will be greatly reduced.

This is what makes us different than your typical tech support company. Sure, we can fix computer issues when you have them, but our specialty is preventing them in the first place.

Are you looking for a partner you can trust your IT with? Sign up for a FREE IT Assessment to get started today.

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      What Our Clients Say

      • Techworks came to my rescue!
        Career Smarts

        Techworks came to my rescue! I needed to get all my computers back up and working in order to carry on my small business. I would definitely recommend them to any company!

      • John's Farms

        Got a problem, need professional help, call Techworks!

      • Child Center of New York

        Techworks has been fantastic to work with. Responsive, professional, sense of humor when needed! I am very pleased with how they communicate and solve IT challenges. First class act!

      • National Response Corporation (NRC)

        Your engineer was excellent in helping me resolve an outstanding issue at one of our remote sites. He was extremely knowledgeable, and very courteous and polite as we worked to resolve the issue. Every time I work with Techworks, I receive top-notch service, and I have always been satisfied with the outcome. I wish working with all my other vendors and consultants was as easy.

      • Communication Strategy Group
        Communication Strategy Group

        Techworks managed our migration to Office 365 without disrupting our workflow. They were professional and consultative in their approach -- offering suggestions for process improvement along the way. I highly recommend them to other local Long Island small businesses who are growing and need new technology solutions for their businesses.

      • Brooklyn Kindergarten Society
        Brooklyn Kindergarten Society

        Quick response; problem solved. Life should always be so easy. Thanks.

      • Richard E. Zacharoff LLC
        Richard E. Zacharoff & Associates LLC

        Always courteous, efficient and get the job done in a timely manner.

      Latest Blogs

      Productivity Can Be Stymied By Using Too Much Data

      Companies track all types of things, typically in the form of KPIs, or Key Performance Indicators. These metrics are useful, if you use them properly, but when an organization starts using metrics to measure employee performance (and business performance) that don’t have any causal relationship with productivity, they get into an area where all the time and resources spent creating and mulling over these reports can have the opposite effect. Let’s look at how productivity can be hindered by too many useless metrics.

      Employee Engagement

      The first question you are going to want to answer surrounds the way you look at your business’ productivity. If you have no problem reducing your employees to numbers it becomes pretty easy to ascertain how they perform and their numerical value to your business. Of course, your employees are the most important aspect of your business, just look at your budget. For your business to be what you’d like it to be, your employees need to be engaged. The problem often becomes that the people you depend on to make the magic happen are less engaged when they are reduced to line-items on a spreadsheet. 

      Studies show that the people that have the highest contact with customers tend to be the most disgruntled. That means your salespeople and the people who fulfill services. These people are a big part of everything you do, and if they aren’t at their best, neither is your organization. As a result, the metrics you would see in the back end of your CRM may not be the whole story. The more time and resources are poured into finding THAT employees are performing under expectations, don’t answer WHY they are, which is a much bigger concern. Sure, sometimes these two factors work in concert, but ultimately, all data analysis should be geared at better understanding your business, and making it clear that people are more than just numbers goes a long way toward setting the stage for productivity.

      Missteps of Analysis

      Not Scaling Your Analysis

      As businesses continue the shift toward being more data-driven, decision making is more centralized. As where managers had autonomy of sorts just a short time ago, they are more frequently being asked to make strategic decisions based on the data all organizational decision makers have at their disposal. Effective managers are forced to use analysis that may not be specifically built for their situation, leaving their teams less effective than they would have been before their organization started using its data to meddle with productivity.

      This one-size-fits-all approach to data analysis can actually hurt an organization's ability to maximize productivity. In others it can actively help it. Analysts need to understand the goals of a particular department, the varying needs of that department’s end-users, and the context in which data is useful. Business doesn’t happen in a vacuum and if you are using data that is irrelevant or not useful, the decisions made with that data will be inherently flawed.

      Managing Bias

      Bias can be a big problem on both ends. On one hand, if a production team works inefficiently, and the analysis of the data suggests the same, managers need to be cognizant that--while they may not think that they are performing under the organization’s expectations--they are, and need to do what they can to keep productivity up.

      On the other hand, if a manager has been keeping productivity levels consistently high and analysis suggests that he/she has to change something fundamental, forcing changes may end up being detrimental to the department, as bias toward the numbers can also produce significant inefficiency, losing time to implement changes and retrain workers. 

      Data collection and analysis isn’t going away, but until decision makers realize that just looking at data doesn’t necessarily give them the best perspective to change their business processes, maximizing productivity will be difficult. If your organization is looking to start being smart with its data and would like some help setting up a business analytics or business intelligence system, or learn how it can help you boost your organizational efficiency, call Techworks Consulting today at 631-285-1527. If you would like more information about how to move your company into the information age, subscribe to our blog.

      Learn More

      How To Prepare for Literally Any Change in Your IT

      Document Everything

      Whether it comes to mapping out and deploying a 50-user network or just installing a new printer, thorough documentation is critical. It doesn’t matter who worked on the project, someday, somebody else will need to touch that device or software, change some kind of configuration, or replace something. If they aren’t intimate with what was done during setup, they will either be spending a lot of extra time getting familiar with the past or they will miss some key feature or element and need to do the work twice.

      I’m being vague here, because this literally applies to each and every detail of your organization’s IT. Here’s an idea of what definitely needs to be documented:

      • Hardware/software purchase dates and warranty information
      • License information (how many users/devices, how long is the license for, etc.)
      • Model and serial numbers, product keys, etc.
      • Who installed it and when.
      • What steps were taken to install it. Were any workarounds or special configuration options used?
      • Where can we get support for each individual component and for how long?
      • Configuration settings for the hardware and software.

      Your documentation will likely change based on what aspect of your IT is being documented. For example, a router will have different information than your Microsoft Office deployment.

      At Techworks Consulting, we document everything we do carefully. It’s one of the most important skills we train our technicians to do. Without thorough documentation, supporting complex network environments with a lot of moving parts would be a logistical nightmare and a lot of time and money would be wasted on seemingly simple tasks.

      Be Prepared for Some Kicking and Screaming

      Often when a business invests in new technology, someone is going to be resistant to change. “I liked it the old way,” or “This doesn’t make sense, it just makes my job harder,” are a couple common responses to anything new. We’re not saying you shouldn’t listen - if productivity is being hindered then something needs to be done.

      The problem is, changes in tech often require a change in the steps an employee makes. If Larry has been doing his job the same way for eight years, implementing a new line of business app for him to learn is going to take him out of his routine a little and require him to get good at the new software.

      Ultimately, most employees want to be good at their jobs. To counter the resistance to change, educate your staff about the benefits of the change, and what it means for them and the company. Admit that the goal isn’t to make their jobs harder, and that training will be provided to iron out the new system. The same goes for when you implement new security requirements. Nobody likes having to use two-factor authentication, but the benefits outweigh the hassle. 

      At Techworks Consulting, we understand that old routines can be hard to break. If you are looking to revamp and upgrade your network, we can help make the transition smooth. Give us a call at 631-285-1527 to talk about your needs.

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      The End of OneNote as You Know It, Part 2

      Check to Make Sure You Have OneNote Installed

      If you use Microsoft OneNote a lot, you need to know which version of it you’re actually using. If you have Office 2016 or 365, it’s likely OneNote 2016. If you’re still learning how to use OneNote, however, it’s better to ask yourself if you have the new version that came bundled with Windows 10. In this case, you don’t have to do anything at all.

      First, let’s check what version you have. The older version of OneNote is labeled as OneNote 2016, while the new version is called OneNote. The icons are a little different, too. To see which version of OneNote you have installed, click on the Start menu and type “onenote.” You’ll see the app labeled OneNote. Your 2016 version will also show up here.

      If you don’t see the new version, you will likely need to apply updates. In this case, you will want to work with your IT department, or if you don’t have one of those, give us at Techworks Consulting a call at 631-285-1527.

      Now, even if you were previously using OneNote 2016, your notes will not appear in the new version of OneNote. To make this happen, you will have to migrate your notes over to the new app. You will also need to sign into the new OneNote application for the first time using your Microsoft or Office 365 account, which might require the help your IT administrator.

      Migrating Notes from OneNote 2016 to OneNote

      OneNote 2016 has a couple of ways you can store a notebook. It’s likely that even those who utilize OneNote on a regular basis don’t realize how it works. It doesn’t really ask you if and where you want to save notes, but that’s one of the biggest benefits of it; it handles all the heavy lifting for you once it’s all set up.

      Back up Your OneNote 2016 Notebooks

      First, open OneNote 2016 and follow these steps to back up your notes:

      1. Click File > Options.
      2. In the OneNote Options dialog box, choose Save & Backup.
      3. On the right, you’ll see a section called Save. Select Backup Folder.
      4. Click the Modify… button.
      5. Choose a destination to store your backup. A good spot would be a folder called OneNote 2016 Backup in your Documents folder or on your desktop. Once you’ve found a place to put your backup, click Select.
      6. Then click Ok on the OneNote Options dialog.
      7. Go back to File > Options > Save & Backup.
      8. On the right, in the section labeled Backup, click Back Up All Notebooks Now.
      9. Wait for OneNote to finish backing up your notebooks.

      Open Your Notebooks in OneNote

      OneNote 2016 stores all of your notes from your notebooks, which by default are stored in your Documents folder in their own specific folder. Alternatively, they are stored on Microsoft OneDrive. You can also store notebooks on a shared location on your network, or anywhere you want. If you’re using one of the default options, the new version of OneNote probably won’t have any issue pulling info from your old notebooks.

      Open OneNote (the new version) and Try Opening Your Notebooks

      1. Simply type ‘onenote’ into your Start Menu and open the new OneNote app. 
      2. Click Notebooks to see a list of your notebooks.
      3. Click More Notebooks… and see if you can see your previous notebooks appear in the list. Keep in mind you’ll need to be signed in, especially if your previous notebooks were stored in OneDrive.
      4. Simply Check the boxes next to each notebook you want to add to the new version of OneNote and click Open. That’s it!

      If your notebooks aren’t found, there is the chance that they aren’t stored in a folder that the new OneNote recognizes. For example, if you store your notebook on a network instead of in the Documents folder that OneNote expects, then OneNote can’t find it.

      In this case, you need to find where you’ve stored your OneNote notebooks and drag them into the Documents folder.

      A warning for anyone who wants to do this: consult your IT department first, as there might be a reason your notebook is stored centrally on the network rather than the workstation. A technician will probably want to export your OneNote notebooks and deploy them in a specific location, or push them to the cloud so they can be accessed without needing to be stored on the workstation itself.

      We hope this explanation of OneNote was helpful for you and your employees. If you have any questions about this solution in the future, be sure to keep Techworks Consulting in mind.

      Learn More

      Know someone who would benefit from Techworks Consulting? Let us know!

      Latest Blog Entry

      In business, productivity is the goal. Unfortunately, there are so many interruptions in the workday, you absolutely have to capitalize on the moments where you’re in the groove. To find the groove more frequently, and to measure the ability of workers to find their groove, ...

      Latest News

      Techworks Consulting Donates Computer Equipment to Children and Families in Need

      In collaboration with The Child Center of NY and City National Rochdale, Techworks provided time and equipment to donate to underserved families and children.

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