Your IT Solution Experts


We work hard behind the scenes so annoying technology issues don't slow your business down.

Our mission is to help businesses like yours increase productivity and get more out of the technology you invest in.
We specialize in solutions that safeguard and protect your data and keep operations running smoothly.

Managed IT Services

Intelligent remote monitoring, proactive maintenance, and behind-the-scenes remote support.

read more

Backup & Disaster Recovery

Ensure peace-of-mind in any situation with the most complete data backup solution available.

read more

Network Infrastructure

Limiting downtime and optimizing the network of your new location or upgrading your existing one.

read more

Cloud Hosting Solutions

Reduce infrastructure costs, collaborate, and get more done with our unique cloud solutions.

read more

When you just want IT to work!

There are a lot of computer shops out there that you can call up to fix an issue or install a piece of equipment. They might be able to get you out of crisis mode, but they aren’t looking at the full picture.

At Techworks Consulting, we understand business. We consult. We provide solutions to solve everyday challenges. We just happen to fix computers as well.

We believe (and have proven) that if you proactively manage technology, run maintenance religiously, and monitor a business network, everyday issues and downtime will be greatly reduced.

This is what makes us different than your typical tech support company. Sure, we can fix computer issues when you have them, but our specialty is preventing them in the first place.

Are you looking for a partner you can trust your IT with? Sign up for a FREE IT Assessment to get started today.

Managed IT Questions?

  • Do you have questions about our IT solutions and what they can do for your company? Fill out this simple form with your questions and our team respond promptly!
  • First Name *
  • Last Name
  • Phone *
  • Comments

      What Our Clients Say

      • Techworks came to my rescue!
        Career Smarts

        Techworks came to my rescue! I needed to get all my computers back up and working in order to carry on my small business. I would definitely recommend them to any company!

      • John's Farms

        Got a problem, need professional help, call Techworks!

      • Child Center of New York

        Techworks has been fantastic to work with. Responsive, professional, sense of humor when needed! I am very pleased with how they communicate and solve IT challenges. First class act!

      • National Response Corporation (NRC)

        Your engineer was excellent in helping me resolve an outstanding issue at one of our remote sites. He was extremely knowledgeable, and very courteous and polite as we worked to resolve the issue. Every time I work with Techworks, I receive top-notch service, and I have always been satisfied with the outcome. I wish working with all my other vendors and consultants was as easy.

      • Communication Strategy Group
        Communication Strategy Group

        Techworks managed our migration to Office 365 without disrupting our workflow. They were professional and consultative in their approach -- offering suggestions for process improvement along the way. I highly recommend them to other local Long Island small businesses who are growing and need new technology solutions for their businesses.

      • Brooklyn Kindergarten Society
        Brooklyn Kindergarten Society

        Quick response; problem solved. Life should always be so easy. Thanks.

      • Richard E. Zacharoff LLC
        Richard E. Zacharoff & Associates LLC

        Always courteous, efficient and get the job done in a timely manner.

      Latest Blogs

      Getting to Know technology: Software as a Service

      What is SaaS?
      SaaS is a software that is accessed through the Internet. This is often provided through a service provider, a developer of the software or a third party authorized to sell or distribute it under certain conditions. The user can use the software as indicated in the service level agreement for a monthly fee. The cloud provider is responsible for hosting, management, maintenance, development, and security of the application, making it both an attractive and hands-off approach for businesses.

      The Benefits of SaaS
      A change from on-premise software hosting delivers three distinct benefits for your business. They are the following:

      • Eliminating hardware costs: Since you pay the developer per month for the use of their software, you don’t have to host the hardware on your infrastructure at all. This frees up a lot of extra capital that could be better spent elsewhere.
      • Eliminating management costs: Businesses don’t have to manage or maintain the system, making for a significant cost reduction.
      • Enabling remote accessibility: Any device can access a SaaS application through the Internet, allowing for access anywhere with available bandwidth.

      Issues with SaaS
      Nothing is perfect, even though it seems SaaS provides perhaps the biggest edge you can think of for a software solution. Some organizations must adhere to compliance regulations, which can in-turn affect cloud-based deployment of specific data or functionality. Since most cloud-based SaaS offerings are deployed through the public cloud, users’ applications are accessed using shared resources, which might rub some organizations the wrong way. Here are some of the major problems created by SaaS:

      • Potential downtime: Any solution hosted in an online environment runs the risk of downtime. Since downtime is so expensive, you need to monitor how much downtime your organization actually suffers from when using SaaS to make sure it’s actually turning a profit for you rather than becoming a cost.
      • Cost: If you’re paying a developer for monthly access to a web-based service, there’s a good chance that it will ultimately cost your business more in the long run than buying it outright. While there is a big benefit to smaller monthly payments compared to purchasing the license, when you’re considering multiple subscriptions to services, it can quickly grow overwhelming.
      • Data security: Since your organization doesn’t play a role in hosting cloud services, you’ll never know just how secure your data actually is. This might make you question how reliable these services actually are.

      Overall, software as a service can be a great value for your organization… if it’s managed properly. If the public cloud scares you, there is always the option to work with a third-party MSP who can host your services privately on their own server. Techworks Consulting can help you with this. To learn more, reach out to us at 631-285-1527.

      Learn More

      Augmented Reality Growth Presents Interesting Applications

      Today’s A.R.
      As was stated above, most people who use a smartphone today have used some sort of augmented reality technology. In an A.R. application, a virtual (and often controllable) image is layered over real-world objects caught through the camera on the device. The overlay is simulated simultaneously with the input received over the Internet and through the camera. A.R. increases user engagement as they need to interact directly with the superimposed images.

      Developers are trying to harness the potential power of the technology by developing applications that are intuitive and useful. There have already been some pretty successful A.R. rollouts, like the furniture app, Augment, and the ever-popular A.R. game Pokemon Go. Even A.R. browsers have been developed. Argon4 with its Javascript framework makes it easier to add augmented content to web applications.

      Tomorrow's A.R.
      While there haven’t been a lot of applications developed to completion so far, the future of augmented reality looks extremely bright. A.R. technology could be most useful in creating tutorials on how to do certain tasks. Anything that you need a step-by-step guide for could be made simpler through the use of A.R. For example, if you need to troubleshoot relatively simple maintenance to your car, an A.R. app can be developed to map everything under your car’s hood, and give you a tutorial on how to replace spark plugs, fluids, and other simple tasks that often cost car-owners thousands of dollars every year. Similar applications could be rolled out in schools in the near future, providing massive benefits for educators and students, alike.

      Other apps that are currently in development include:

      • eCommerce: Enhance consumer satisfaction with real-time and life-like shopping experiences using digital overlays.
      • Marketing: In-store applications can provide shoppers with all the information that has typically been done through printed literature. The use of A.R can really kick your marketing initiatives up a notch.
      • Gaming: A.R. games are all the rage. By gamifying the world around us, more people are out doing things, improving society.

      Augmented reality hasn’t hit it big just yet, but don’t be surprised if the technology is omnipresent in the very near future. At Techworks Consulting we keep up on tomorrow’s top technologies so that we can provide the best technology services for our clients. If you would like more information about augmented reality, or any other new and emerging technology, reach out to us today at 631-285-1527.

      Learn More

      Save Money, Be Spied On?

      What “Listening to the Frontend” Has to Say
      The patent, US010020004, depicts and describes a new method of data collection that could very well never be implemented. However, Listening to the Frontend, as it is titled, paints a concerning picture of how this technology could easily be abused at the expense of both customer, and Walmart employee. 

      This is effectively a patent that stakes a claim to a particular method of recording the checkout process and the surrounding environment - sensing how many people are in line at a given time, so that another checkout aisle can be opened if needed. The goal is to increase customer satisfaction and cut back on costs, or as the patent puts it, “Tracking performance metrics for employees to ensure that the employees are performing their jobs efficiently and correctly can aid in achieving these cost savings and increases in guest satisfaction.” The system described in the patent would collect the data needed to determine many key metrics, including the efficiency of the bagging process based on audio input of the beep of the scanner and the rustling of the bags, the greetings that employees are using to interact with the guests, and even how long lines are at each checkout by analyzing the distance between the podium and the source of different sounds.

      Did you catch that? Despite a statement that claimed with no uncertainty that this system would not be listening in on conversations between the customer and the employee, the patent itself disagrees somewhat by mentioning the system’s capability to “process the audio of the conversations to determine whether the employee stationed at the terminal is greeting guests.” It continues by clarifying, “If however the performance metric is based on the content of the conversation (e.g., was a specific greeting used or script followed), the system can process the audio detected by the sound sensors 102 (e.g., using speech recognition) to determine the performance metric.”

      Why is Walmart Listening In?
      The same reason most businesses to most anything - there’s money involved.

      The patent makes it clear that the purpose of this system is to gather the performance metrics necessary to properly optimize the efficiency of the point-of-sale, which means that Walmart can get more customers out the door with less of their money left, and by doing so, make greater profits. Of course, this is not unexpected. Walmart is a business, after all, and so they will of course do whatever they have to in order to make as much money as they can. Even if shoppers don’t necessarily like how it is done, the idea of getting home sooner is a powerful motivation to shrug it off and adjust. If it means that less time is spent shopping, how bad could Listening to the Frontend really be?

      Assistant Professor Ifeoma Ajunwa (of Cornell’s Industrial and Labor Relations School) has a few counterpoints, as she has recognized the amount of damage that this could lead to down the line.

      The issues lie largely in the fact that Walmart’s employees have no union to protect their rights, which means that they pretty much don’t have the right to privacy in the workplace. Therefore, all Walmart has to do is establish that Listening to the Frontend had nothing to do with discrimination, and suddenly, the system can be legally installed without the employees being informed. Now think about anything you may have said about an employer when you thought nobody was listening - but we’re jumping ahead a bit.

      For the moment, let’s play this out under the assumption that yes, these systems are intended to measure efficiency, exclusively, when they are installed. There is another concern that the study that Professor Ajunwa produced with her colleagues, Limitless Worker Surveillance, addresses that becomes extremely relevant: something called “mission creep.”

      What is “Mission Creep?”
      Technically speaking, this patent recognizes Listening to the Frontend as the idea for a productivity tool, a method of collecting the data necessary to adapt to changing circumstances so that the workflow can be optimized. If a line gets to be too long, other aisles will be opened up to account for the overflow - that kind of thing. Unfortunately, mission creep could quickly turn an okay thing into a potentially very bad thing - as it effectively refers to how technology can have its purpose changed, after it has already been implemented.

      So, thanks to mission creep, even though the technology that is featured in Listening to the Frontend is officially meant to evaluate the length of lines and redistribute customers to keep traffic flowing, it could easily turn into a Big Brother-esque means of evaluating an employee’s performance while they work the register. This technology could clearly be used to collect the kind of data that could potentially “warrant” some form of corporate punishment.

      Did you snap back at a crabby customer? Suspended. Are your lines consistently too long because you like to chat with the customers? Well, you’re fired.

      How Else Surveillance can Affect Your Staff
      Professor Ajunwa had more to say about the influence of systems like these. First of all, while these kinds of tactics are meant to increase productivity and efficiency, the opposite effect is just as common. On top of that, it can also make employees feel distrusted and unappreciated, which leaves them less engaged in their work. Guess what that doesn’t help to boost? Efficiency! Do you tend to work faster when you know that someone is watching?

      Of course, Walmart is nothing more than a business, so of course they’re going to try to increase efficiency as much as possible. However, there are much better ways to do it than (potentially) secretly spying and evaluating their employees.

      A Better Way
      Here’s the thing about an employee - they won’t be surprised to learn they’re being watched if you tell them about it up front. So do that - make the announcement a part of a prospective hire’s onboarding process, and let them make the decision over whether or not they are comfortable. Inform them, again from the start, of the consequences of abusing, mishandling, or otherwise misbehaving with company equipment and time. Then, once everyone knows what will happen if they goof off, stay true to your word.

      The problem that Walmart is having isn’t that they have the potential to listen in on their employees and customers, it’s that they aren’t being forthcoming about it, burying it in the legal jargon of a patent. That’s why people are concerned, more than any other reason.

      People aren’t stupid - they get that there are valid and justifiable reasons for an employer to monitor the usage of their business’ computer network. They know that an employer will want to double-check that they aren’t checking their social media when they should be crunching numbers, or shopping when they should be ordering supplies, or watching some silly animal video when they should be watching a new training. There is a time and place for those things, and the office isn’t it

      If you want a fair way to keep your employees honest about their use of work technology, without constantly overseeing them, Techworks Consulting can help. We have the solutions to help you limit distractions and ensure efficiency, all while keeping your network secure. To learn more, call us at 631-285-1527.

      Learn More

      Know someone who would benefit from Techworks Consulting? Let us know!

      Latest Blog Entry

      Thanks to the public cloud, which has amassed around $150 billion in annual revenues, the software as a service model has grown tremendously. In fact, it’s grown by approximately 20 percent a year for the past five years. The public cloud currently houses over a third of all...

      Latest News

      Techworks Consulting, Inc. Recognized for Excellence in Managed IT Services

      MSP 500 award 2018 small

      Techworks Consulting, Inc. announced today that CRN®, a brand of The Channel Company, has named Techworks Consulting to its 2018 Managed Service Provider (MSP) 500 list in the Pioneer 250 category. This annual list recognizes North American solution providers with cutting-edge approaches to delivering managed services. Their offerings help companies navigate the complex and ever-changing landscape of IT, improve operational efficiencies, and maximize their return on IT investments.

      Read more ...

      Send Us a Message