MANAGED SERVICES
Everything your business needs. Managed as one.
Technology works best when every piece works together. Techworks combines support, cybersecurity, monitoring, backups, strategy, and infrastructure management into one fully managed solution.
ONE CONNECTED SYSTEM
Technology Doesn't Work in Silos.Neither Do We.
Most technology providers sell support, security, backups, and strategy as separate services— different vendors, different tools, different people to call when something breaks. Techworks builds them as one connected system, so nothing falls through the cracks. It's why our clients get fewer surprises, faster fixes, and a technology partner who actually sees the whole picture— not just their slice of it.
The Complete IT Solution
One partner. One service. One predictable monthly investment— complete technology management that reduces risk and improves how your business performs.
Support & Service
- Unlimited Help Desk & Remote Support
- Long Island Onsite Support
- Dedicated Service Team
- 24/7 Emergency Response
- User Onboarding & Offboarding
Security & Protection
- Endpoint Detection & Response (EDR)
- 24/7 Security Operations Center
- Microsoft 365 Security
- Email Protection & Dark Web Monitoring
- Security Awareness Training
Backup & Infrastructure
- Daily Backup Protection & Offsite Replication
- Backup Testing & Monitoring
- 24/7 System Monitoring
- Patch & Update Management
- Infrastructure Maintenance
Strategy & Planning
- Dedicated vCIO & Quarterly Reviews
- 12–36 Month Technology Roadmap
- Full Environment Documentation
- Policy & Governance Reviews
- Client Performance Dashboard
FOR TEAMS WITH INTERNAL IT
Built to Work With Your IT Team
Some clients want us to be their entire IT department. Others already have an IT Director, IT Manager, technology coordinator, or internal IT staff. Techworks acts as an extension of that team— not a replacement— adding coverage, cybersecurity expertise, monitoring, strategic planning, and operational support around the people already on the ground.
How we strengthen your internal team
- Additional Coverage & Capacity
- Cybersecurity Expertise & Tooling
- 24/7 Monitoring & Escalation Support
- Strategic Planning & Roadmapping
- Documentation & Knowledge Transfer
- Overflow & Project Support
ACCOUNTABILITY
Performance You Can Measure
Technology management shouldn't be a black box. You get clear, ongoing visibility into how your systems are performing and how we're performing for you.
Ticket Trends
Volume and resolution times, tracked over time.
Uptime Metrics
Know your systems' real-world uptime.
System Health
Ongoing visibility into device and network health.
Security Posture
Where you stand against today's threats.
Compliance Reporting
Documentation ready for audits and insurance.
Strategic Reviews
Quarterly business reviews tied to your goals.
Smart, simple and refreshingly human. Feel like we'd get along?
(631) 285-1527
info@maketechwork.com