CAREERS
Technical Account Manager
Job · Ronkonkoma, NY
WHO WE ARE
More Than Just an IT Company
Techworks Consulting goes beyond your typical IT company. For over 20 years, we've committed to providing every client with best-in-class service and support, while building a workplace our team genuinely enjoys coming into. We pride ourselves on delivering reliable, relationship-driven IT services that align technology with our clients' business goals.
Our Core Values
The principles behind how we work and who we are.
Professional & Fun
We truly believe in a work-hard, play-hard environment.
Empathetic
Embrace humanity. People first, technology next.
Communicate Effectively, Openly, and Honestly
Clear, candid communication in everything we do.
Accountable & Organized
We own our commitments and stay on top of the details.
Never Stop Learning
A commitment to continual improvement, every day.
Quick Facts
- Full-time
- Job type
- $75K–$85K
- Pay per year
- Ronkonkoma
- On-site, not remote
ABOUT THE ROLE
Job Description
Techworks is currently hiring a Technical Account Manager in our Ronkonkoma, New York office to augment our Client Success Team. This role blends technical understanding, client relationship management, and strategic planning. The TAM works closely with internal service teams to ensure client satisfaction, manage expectations, identify opportunities for improvement, and help our clients get maximum value from their IT investments. This is not a quota-heavy sales role, but candidates should be comfortable identifying upsell opportunities, recommending solutions, and supporting account growth through strong relationships, supplemented by technical insight.
THE ROLE
Primary Job Responsibilities
- Serve as the primary point of contact and trusted advisor for assigned client accounts
- Build and maintain strong, long-term client relationships
- Understand client business objectives and align IT services accordingly
- Conduct regular client check-ins, scheduled business reviews, and strategic planning discussions
- Coordinate with our service desk, engineering, and project teams to ensure timely issue resolution
- Translate technical concepts into clear, business-friendly language for clients
- Help identify risks, gaps, and opportunities within client environments
- Recommend improvements, upgrades, and additional services when appropriate
- Assist with onboarding new clients and transitioning existing accounts
- Maintain accurate documentation, notes, and account details in PSA/CRM tools
OUR REQUIREMENTS
What We're Looking For
- 2+ years' experience in a Technical Account Manager, Account Manager, or similar relationship-focused role
- General understanding of common SMB technologies: Microsoft 365/Azure AD, Windows workstations & servers, networking fundamentals, backups, and security/endpoint protection
- Strong communication and interpersonal skills
- Ability to manage multiple accounts and priorities effectively
- A professional, client-facing demeanor
- Prior experience at an MSP or IT services provider strongly preferred
WHAT YOU'LL GET
Compensation
- Competitive salary with quarterly performance bonuses
- 100% employer-funded health, dental, and vision insurance
- Disability and life insurance
- 401(k) with employer match
- Paid time off and holiday pay
- Mileage reimbursement
- Growth and advancement opportunities in a collaborative, team-oriented environment
Apply: Technical Account Manager
Interested in the Technical Account Manager role? Please fill out the application below and attach your resume as a PDF.
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