Get your IT department up to speed.
It's your IT, only better. TechSmart lets you seamlessly link your IT service desks to ours and allow Techworks to become an extension of your internal support team. We help your existing IT department take advantage of proven methods that will optimize your technology and strive for peak efficiency.
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What We Provide: • The tools you need to be successful |
What You Get: • Help Desk |
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How Your Business • Focus on your core business, not IT problems |
How Your IT Department Benefits: • You control when tickets get escalated to us |
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What We Provide:
• The tools you need to be successful
• Management of your IT staff
• A business management system
(we can also work with existing management software)
• A complete audit trail of internal IT work performed
• Consulting to ensure optimal use of your IT staff
How Your Business Benefits:
• Focus on your core business, not IT problems
• Track progress and status quickly and easily
• Immediate access to additional IT services
• Enhanced IT plans to boost daily business tasks
How Your Internal IT Department Benefits:
• You control when tickets get escalated to us
• Tools to manage and prioritize requests
• Improved productivity
• Balance of workload; never feel overwhelmed
What You Get:
• Help Desk
Gain instant awareness into trouble tickets and resolution efforts
• Time Sheets
Monitor time accurately while creating accountability
• Project Tracking
Gain insight into strategic corporate initiatives and project schedules
• Dispatch Portal
Understand where your resources are best utilized
• Service Boards
Stay on top of issues while improving response times
• Dashboards
Track and monitor key performance indicators in real time
